I currently offer shipping within the UK via this website.
If you are outside of the UK, please contact me on firstname.lastname@example.org so we can arrange an alternative.
UK guaranteed delivery: prints £5 / paintings £25
DISPATCH & DELIVERY TIMES
I will dispatch your item/s as soon as possible, and are usually delivered within 3 working days (within the UK). If the edition of an etching is printed upon your order there may be an additional week before postage.
You will be notified of your tracking number once the parcel has been sent.
I choose the most reliable and economical postal service to ensure your packages arrive quickly and securely. Very occasionally for reasons out of our control, post can be either delayed or missing in action. If you think your order may be delayed/lost, I will do all we can to help. For UK orders, please let us know if you have not received your parcel within a week of dispatch.
RETURNS & EXCHANGES
Should you wish to return / exchange your item to us, please ensure:
- The item/s are returned within 28 days of purchase
- The goods are the same condition as received & in original packaging.
- Please note that I am unable to offer a refund or an exchange without valid proof of purchase or an order number.
Please contact me via email@example.com to arrange the return – this will need to be approved prior to returning.
Please note, you are responsible for return postage, and we recommend that items are returned via registered mail. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage until we confirm by email that we have received your goods.
Processing your exchange / refund:
You will be notified via email once your return / exchange has been received & processed. All successfully returned items will be exchanged or refunded via the original payment method. In the case of an exchange / refund I will not reimburse the original or return shipping charges.
If you receive the item and there is damage or a fault, please email firstname.lastname@example.org within 14 days & I will offer you a refund, exchange or replacement, reimbursing any return postage costs incurred.